Tous is a multinational corporation based in Catalonia, Spain. They are known worldwide for their jewelry and fashion. They are currently over a century old, having been founded in 1920 as a small watch repair shop. They are one of the top globally renowned luxury brands right now. They perform most of their operations like designing and quality control in Spain itself. They use all kinds of materials, from gold and precious gems to others like titanium and silicone.
Tous’ Return Policy
Return policies are different for each brand. Tous also has its requirements and conditions that have to be fulfilled before they accept your return.
Here are a few conditions that Tous has to accept your return.
1. The products need to be untouched and in perfect condition. They should not have any signs of damage or wear and tear. 2. The consumer has to return the product within thirty days. If it has been more than thirty days, they will not accept the return. These thirty days will be counted from the date mentioned on the receipt. For special occasions, holidays like Christmas, they do extend the period within which the item has to be returned. 3. You will need to show the sales receipt and a certificate of authenticity, so do not throw out anything that you get with your item when you purchase something from Tous. 4. They do not accept returns of final sale items. You should check once if your item was a final sale, but cosmetics, discounted products, and fragrances are always considered as final sale items, so you will not be able to return them at all. 5. If you were shipped a wrong order or a damaged order, you can contact their customer service and they will send you a replacement.
How to Return a Product at Tous
There are two ways in which you can return the item: by shipping and by returning it in the physical store.
These are the steps you need to follow to return your item;
In-store Returns
1. Make sure you have your item, sales receipt, and any other accessories that you may have got with your purchase. 2. You can exchange your item at any Tous store worldwide. The only exceptions to this are department stores, airport stores, and multi-brand stores. Keep in mind that if your product is from any of these, then you need to return it to the place you purchased it only. The place of purchase will also be mentioned in the receipt, so you can go there if needed. 3. After this, you just go to the store and tell the in-store employees that you want to return your item. 4. You should give them what they ask for, and they will do the rest of the procedure.
Online Returns
1. Look for the packing slip and return address label in your purchase. You should attach them to your package later. 2. Wrap your package properly, with no room for damages. Attach the packing slip/certificate of authenticity. 3. You will have to pay for shipping yourself, this amount will not be refunded. 4. You can refer to the return address label for the address, but here it is for your convenience. This is the Tous Return Service Center, where they handle the whole return process.
TOUS Returns Center2323 NW 82ᴺᴰ AVENUEMIAMI FL 33122
To have proof that you sent your package for return, save the shipping receipt. This is just for emergencies, in case you have problems later.
After the Return: Refunds
Tous will process your refund after they receive your return only. An estimated date, by which you can get your refund is ten business days. They will send you an email after they receive the package, telling you that they have received and processed your return.
After this email, it can take them anywhere from five to ten business days to credit your account with the required amount. The time taken will depend on which bank you use. They will send you a refund to the same mode of payment that you used to make your purchase.
If for some reason they cannot do that, they will contact you on how to issue your refund. This refund will not include non-refundable shipping charges, it will only include the cost of your goods purchased. The currency of your country, where you made the purchase, will prevail when it comes to the refund.
Conclusion
Tous is a customer-friendly company, so you should not have a lot of problems with returning your items. As in most genuine cases, they will accept your return. If you have further problems such as not having your sales receipt or having got refunded the wrong amount, you can contact their consumer care. You can either visit their store and speak to the in-store employees, who will be able to help you better, or you can call their customer care. The customer service executive can help you if you explain your problem clearly. Happy Shopping!
