In case you are unhappy with your purchase, you can return your items within 14 days from the delivery date. The process of initiating a return is done on ThredUP’s website. Once the process is complete and the item you wanted to return has reached ThredUP, it will undergo a screening process and some quality checks. Once they approve that the items are in good condition and have the tags intact the return will be completed and a refund will be initiated. A $1.99 restocking fee is charged along with it. Then, the payment will be refunded to your preferred mode.
How to qualify for a return for your ThredUp purchase?
If you are dissatisfied with your ThredUP purchase or are facing size, fit, or quality issues, you can return the item. Ensure that you return the items within 14 days from the delivery date. On orders that arrive in multiple shipments, you must keep in mind the delivery date for each of them separately. If the period of two weeks from the delivery date has elapsed then the window for a return of items will close. Make sure that the products are in good condition. The products must have their original tags intact if the item was new with tags. If not, then it must have the tag of ThredUP intact. Some items are marked as ‘final sale’ and cannot be returned. You must read the shipping policy for each separate clothing item mentioned on the website to confirm if the items are returnable or not.
Refund of Payment-
Thredup offers three methods of refund. A restocking fee of $1.99 is charged. Refunds are credited in 3-5 days. These methods are-
When ThredUP is responsible for shipping- When the shipping labels are arranged by ThredUP, then the money is refunded back to your original payment method. ThredUP will provide the shipping label. They charge an additional refund fee of $8. 99, which is deducted from your refund amount.
When the customer is responsible for shipping- When you arrange for the shipping, you will be paying the return shipping cost and dropping off the package at the post office. Ensure that the tracking number and receipt are with you and you choose a reliable courier company. The refund will be credited to the original method of payment. No extra charges other than the restocking fee will be deducted.
Refund in the form of store credit- This refund will be non-cashable store credit on the ThredUP website. Shipping labels will be provided for free if this method is chosen.
How can I return an item?
Return requests can be initiated on the official Thredup website. First, you must log in to your account. Then go to the returns page where your previous orders are listed. Select the product you want to return and choose a reason for doing so. Then choose your preferred mode of refund and confirm the return request. Once your request has been initiated, you can proceed to print the return label. Pack your product in secure packaging. Then attach the shipping label so that it is legible and then drop your package off at your nearest Post Office. Once your package has reached Thredup, the refund will be made to your previously chosen mode of reimbursement. In case of any problems faced, contact ThredUP’s customer assistance and they will connect you to a customer representative to solve your query. Ensure you provide your order number and return ID so they can look into the matter.
Conclusion-
If you want to shop sustainably and bag high-quality clothing and accessories, ThredUP is the ideal place for you! Now that you are aware of the return policy, go ahead and stack your wardrobe with premium quality items!
1 . Are the items used or new?
Ans. All items are secondhand.
2 . What is their restocking fee?
Ans. They charge $1.99 per item.
3 . How long does shipping take?
Ans. Orders are usually fulfilled within 3-9 days upon placement of order.
